and after-sales serviceFor
all goods that are for sale in Darbis web-store exists 24 months long
manufacturer's warranty (unless otherwise stated in the item
description or warranty).
manufacturer's warranties are only valid if goods are collected and
maintained following the instructions. Upon
receipt of the item, before signing the receipt documents items
should be inspected by the client. During
the after-sales service, failures that appeared due to the
manufacturer's fault are going to be fixed in the following terms:
14-21 days since the claim filling day or 45 days if the necessary
part to complete after-sale service has to be deliverd from abroad.
In all cases, after-sale service is sought to be provided in the
shortest term possible. The quality assurances provided by the
seller are not provided and may not be used for consumer protection
purposes or may be inappropriate.
of defective goods
If you notice that the item you ordered has
poor quality, you have the right not to accept it. In
this case, a poor quality item can be exchanged in a good quality
item or can be refunded. During
the warranty period, if you notice any hidden failures we ask you to
take a picture and send us via e-mail address firstname.lastname@example.org.
manufacturer of the item, in this case, determines whether the defect
in the item fits the warranty requirements i.e. whether the damage is
due to a manufacturers fault. We
will contact you on the manufacturer's decision via your provided
contacts. In cases when item return cause is poor quality, we are
committed to exchange poor quality item at our expense or refund. The
poor quality goods are exchanged and returned by following Government
Resolution No. 697 approved Retail Regulations.
of quality goods
Return of good quality goods is possible only
by Government Resolution No. 697 approved in accordance with the
Retail Regulations. In
this case, the client pays the cost of returning the goods.
conditions for the return of goods
The returned item must be
properly packaged (this item does not apply to return a defected
item must be undamaged by the client. The item must not have lost
its marketable appearance (this item does not apply in case of return
of a defected item). The returned item must be in the same set as
the client received. If you want to return the item by following
the requirements above (except after-sale service), you have to